Konex Terms of Service Agreement

1. Introduction

This Terms of Service Agreement (“Agreement”) constitutes a legally binding agreement between Konex (Pty) Ltd, registration number [Insert Reg No.], a private company incorporated under the laws of the Republic of South Africa, with its registered address at [Insert Address], (“Konex”, “we”, “our”, “us”), and any User accessing or using the Konex platform, including but not limited to Clients and Workers (“User”, “you”, “your”).

By accessing, registering on, or using the Konex platform, you agree to be bound by the terms and conditions of this Agreement. If you do not agree, you may not use the platform.

This Agreement complies with applicable South African legislation, including but not limited to:

• The Consumer Protection Act No. 68 of 2008 (CPA)

• The Electronic Communications and Transactions Act No. 25 of 2002 (EFTA)

• The Protection of Personal Information Act No. 4 of 2013 (POPIA)

• The Companies Act No. 71 of 2008

• The Value-Added Tax Act No. 89 of 1991 (VAT Act)

• And all other relevant regulations.

2. Definitions

• “Platform” means the Konex mobile application and website.

• “Client” means any User engaging services from Workers.

• “Worker” means any User offering services via the Konex platform.

• “Transaction” means any payment or engagement facilitated by Konex.

• “Service Agreement” means the contract formed directly between Client and Worker for a particular job.

3. User Eligibility and Registration

3.1 Eligibility

You may only use the Platform if you are:

(a) A natural person at least 18 years old and capable of entering into legally binding contracts under South African law; or

(b) A juristic person (e.g., company, partnership) represented by a duly authorised individual.

3.2 Registration Process

Users must register with accurate and complete personal details, including their full name, valid identification (e.g., RSA ID or passport), and contact details. Konex reserves the right to request additional verification documents, including proof of address and tax registration numbers.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

4. Konex’s Role

4.1 Konex is a technology platform that facilitates connections between Clients and Workers.

4.2 Konex does not employ Workers and does not guarantee the quality of services provided.

4.3 Konex does not assume any responsibility or liability for the conduct of Users.

5. Payments and Fees

5.1 All payments for services rendered via the platform must be processed through Konex’s secure payment system.

5.2 Konex charges a service fee, as detailed in the Payment and Fees Policy, which forms part of this Agreement.

5.3 Clients and Workers are prohibited from transacting outside the platform for jobs initiated via Konex. Breaches may result in account termination and financial penalties.

6. User Obligations

6.1 Clients agree to:

• Provide safe and lawful working environments.

• Offer fair and lawful compensation.

• Refrain from discrimination, harassment, or abuse.

6.2 Workers agree to:

• Provide services in a professional, lawful, and competent manner.

• Maintain all certifications, permits, and licenses necessary for their work.

• Adhere to occupational health and safety standards.

7. Prohibited Activities

Users may not:

• Post fraudulent, misleading, or illegal job descriptions.

• Engage in harassment, discrimination, or unsafe practices.

• Circumvent the Konex payment system.

• Introduce malicious software or attempt to breach platform security.

8. Limitation of Liability

To the fullest extent permitted by South African law:

• Konex shall not be liable for any loss, injury, or damages arising from use of the Platform or services rendered.

• Users agree to indemnify Konex against any claims, damages, or costs resulting from their actions on the Platform.

9. Dispute Resolution

9.1 Disputes between Clients and Workers shall first be addressed through Konex’s internal resolution process.

9.2 If unresolved, disputes shall be referred to arbitration under the Arbitration Foundation of Southern Africa (AFSA) rules, with arbitration conducted in Cape Town.

10. Termination

10.1 Konex may suspend or terminate a User’s account for breach of this Agreement or applicable laws.

10.2 Users may terminate their account at any time by submitting a written request to Konex, subject to the settlement of outstanding obligations.

11. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.

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12. Amendments

Konex reserves the right to amend this Agreement. Users will be notified of material changes via email or platform notifications no less than thirty (30) calendar days prior to the changes taking effect.

Konex (Pty) Ltd

[Company Registration Number]

[Registered Physical Address]

[Contact Email Address]

[Effective Date: DD/MM/YYYY]

Konex Privacy Policy

1. Introduction

Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) is committed to protecting the privacy and security of all personal information collected through our platform, including our website, mobile app, and other services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act No. 4 of 2013 (“POPIA”) and other applicable South African laws.

By using our Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

2. Definitions

• “Personal Information” means any information relating to an identifiable, living natural person or a juristic person, including but not limited to name, identity number, contact details, location data, payment details, and employment information.

• “Processing” means any operation or set of operations performed on Personal Information, including collection, storage, use, disclosure, and destruction.

• “Data Subject” means any individual whose Personal Information is Processed.

3. Information We Collect

3.1 Personal Information Provided by You

When you register or use the Platform, we collect Personal Information such as:

• Full name, date of birth, and gender.

• National identity number or passport details for verification.

• Contact details: phone number, email address, physical address.

• Payment information (bank account, credit/debit card details).

• Job details including skills, qualifications, work history.

• Location data when you use location-based features.

3.2 Information Collected Automatically

We may collect technical information automatically when you access the Platform, including:

• IP address and device identifiers.

• Browser type and version.

• Operating system.

• Log-in times and duration of sessions.

• Cookies and similar tracking technologies.

4. Purpose of Data Processing

We collect and Process Personal Information for the following purposes:

• To verify your identity and eligibility to use the Platform.

• To enable you to register, access, and use our services.

• To facilitate transactions between Clients and Workers.

• To communicate important information, including changes to services or policies.

• To process payments and comply with tax and regulatory requirements.

• To detect and prevent fraud, abuse, and other illegal activities.

• To comply with legal obligations, court orders, or government requests.

• To improve and personalise your experience on the Platform.

5. Legal Basis for Processing

Under POPIA and related legislation, Konex processes your Personal Information based on the following lawful grounds:

• Your consent, where applicable.

• The necessity to perform a contract between you and Konex or between Clients and Workers.

• Compliance with legal obligations imposed on Konex.

• Legitimate interests pursued by Konex, balanced against your rights and freedoms.

6. Sharing and Disclosure of Personal Information

6.1 Third-Party Service Providers

We share your Personal Information with trusted third parties who provide services such as payment processing, identity verification, background checks, and customer support. These providers are contractually bound to keep your data secure and confidential.

6.2 Legal and Regulatory Authorities

Konex may disclose your Personal Information when required by law, subpoena, court order, or to protect the rights, property, or safety of Konex, Users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of the transaction, subject to confidentiality and data protection obligations.

7. Data Security Measures

Konex implements robust technical and organisational security measures to protect your Personal Information against loss, unauthorised access, destruction, or alteration. These measures include:

• Data encryption in transit and at rest.

• Secure servers located in South Africa.

• Access controls and multi-factor authentication for employees.

• Regular security audits and vulnerability assessments.

• Employee training on data protection and confidentiality.

8. Data Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Policy, including compliance with legal and tax obligations. Thereafter, data will be securely deleted or anonymised.

9. Your Rights as a Data Subject

Under POPIA, you have the following rights in relation to your Personal Information:

9.1 Right to Access

You may request access to the Personal Information we hold about you.

9.2 Right to Correction

You have the right to request correction or deletion of inaccurate, irrelevant, or excessive Personal Information.

9.3 Right to Object

You may object to the Processing of your Personal Information on legitimate grounds.

9.4 Right to Data Portability

You may request a copy of your Personal Information in a structured, commonly used format.

9.5 Right to Withdraw Consent

Where Processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of Processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [dpo@konex.co.za].

10. Data Breach Notification

In the event of a data breach that compromises your Personal Information, Konex will:

• Promptly notify the Information Regulator and affected Data Subjects as required by POPIA.

• Investigate the breach and implement remedial actions.

• Provide guidance on protective steps Users may take.

11. Cookies and Tracking Technologies

Konex uses cookies and similar technologies to enhance your experience and collect analytics data. You may control cookie preferences through your browser settings, but disabling cookies may affect Platform functionality.

12. International Data Transfers

Konex does not transfer Personal Information outside South Africa except to countries with adequate data protection laws or with appropriate safeguards in place, such as standard contractual clauses.

13. Children’s Privacy

The Platform is not intended for use by persons under 18 years. We do not knowingly collect Personal Information from children under 18.

14. Updates to this Privacy Policy

We may update this Policy from time to time. Material changes will be communicated via email or Platform notification at least 30 days before they take effect. Continued use after updates constitutes acceptance of the changes.

15. Contact Information

For privacy-related queries, complaints, or to exercise your rights, please contact:

Data Protection Officer

Konex (Pty) Ltd

Email: dpo@konex.co.za

Address: [Insert physical address]

Phone: [Insert phone number]

Effective Date: [DD/MM/YYYY]

Konex Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (“Policy”) governs the use of the Konex platform and services (the “Platform”) operated by Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”). By accessing or using the Platform, you (“User”, “you”, or “your”) agree to comply with this Policy. Failure to comply may result in suspension, termination, or legal action.

This Policy complements Konex’s Terms of Service and complies with South African laws including the Consumer Protection Act, the Electronic Communications and Transactions Act, the Protection of Personal Information Act, and applicable criminal statutes.

2. Permitted Uses

Users may use the Platform solely for lawful, authorised purposes including:

• Connecting Clients with Workers for manual labour services.

• Posting accurate and truthful job offers or service profiles.

• Conducting transactions using the Konex payment system.

• Communicating respectfully and professionally.

3. Prohibited Uses

You may not use the Platform to:

3.1 Illegal Activities

• Post or solicit any content, service, or job that violates South African law or international law. This includes, but is not limited to, fraud, theft, trafficking, or any form of exploitation.

• Engage in money laundering, terrorist financing, or other financial crimes.

3.2 Fraudulent or Misleading Conduct

• Provide false, misleading, or deceptive information in registration, job postings, or service delivery.

• Impersonate another person or entity or misrepresent your affiliation.

• Circumvent Konex’s payment system by arranging payments off-platform.

3.3 Harmful or Offensive Conduct

• Harass, threaten, intimidate, or discriminate against any User based on race, gender, religion, nationality, disability, sexual orientation, or any protected status.

• Post or distribute obscene, offensive, or hateful content.

• Engage in any conduct that would constitute workplace harassment or create a hostile environment.

3.4 Platform Security Violations

• Attempt to gain unauthorised access to the Platform or other Users’ accounts.

• Introduce viruses, malware, spyware, or other harmful code.

• Interfere with or disrupt the integrity or performance of the Platform.

3.5 Intellectual Property Violations

• Upload or share content that infringes copyrights, trademarks, or other intellectual property rights.

4. User Responsibilities

4.1 Accuracy and Compliance

You warrant that all information you provide is truthful, complete, and accurate. You agree to update your information promptly if it changes.

4.2 Compliance with Laws

You must comply with all applicable South African laws, including labour, tax, health and safety, and consumer protection regulations.

4.3 Respectful Communication

You agree to interact with other Users respectfully, professionally, and in good faith.

4.4 Reporting Violations

If you become aware of any violations of this Policy or suspect fraudulent or harmful conduct, you must immediately report it to Konex via [support@konex.co.za].

5. Monitoring and Enforcement

5.1 Monitoring Rights

Konex reserves the right to monitor activity on the Platform to detect violations of this Policy, ensure security, and improve services, within legal boundaries.

5.2 Enforcement Actions

Konex may take one or more of the following actions in response to violations:

• Issue warnings or requests to comply.

• Temporarily suspend or permanently terminate accounts.

• Remove offending content or postings.

• Report illegal conduct to law enforcement authorities.

• Initiate legal proceedings to recover damages.

5.3 No Liability for Enforcement

Konex is not liable for actions taken in good faith to enforce this Policy.

6. User Indemnity

You agree to indemnify and hold Konex harmless from any claims, damages, losses, or expenses arising from your violation of this Policy or any applicable laws.

7. Changes to This Policy

Konex may update this Policy at any time. Material changes will be notified at least 30 days in advance via Platform notifications or email. Continued use after updates signifies acceptance.

8. Contact Information

For questions or reports related to this Policy, please contact:

Konex Support Team

Email: support@konex.co.za

Phone: [Insert phone number]

Address: [Insert physical address]

Effective Date: [DD/MM/YYYY]

Konex Payment and Fees Policy

1. Introduction

This Payment and Fees Policy (“Policy”) sets forth the terms and conditions governing all payments, service charges, transaction mechanisms, and related financial processes for the use of Konex (Pty) Ltd (“Konex”), a private company duly incorporated under the Companies Act No. 71 of 2008 of the Republic of South Africa, with registration number [Insert Company Registration Number].

This Policy is binding on all Users of the Konex platform, including but not limited to Clients and Workers, and is designed to ensure transparency, compliance with applicable South African legislation including but not limited to the Consumer Protection Act No. 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act No. 25 of 2002 (“EFTA”), the Protection of Personal Information Act No. 4 of 2013 (“POPIA”), and other financial regulations issued by the South African Reserve Bank (“SARB”) and the Financial Intelligence Centre Act No. 38 of 2001 (“FICA”).

2. Definitions

For the purposes of this Policy, the following terms shall have the meanings assigned:

• “Client” means any individual, natural person, or juristic entity engaging the services of Workers through the Konex platform.

• “Worker” means any individual, natural person, or juristic entity offering services to Clients via the Konex platform.

• “Service Fee” refers to the platform fee charged by Konex for facilitating transactions between Clients and Workers.

• “Transaction” means any payment or financial transfer made through the Konex platform.

• “Escrow Account” refers to the third-party trust account operated in compliance with South African banking laws to hold Client payments securely pending successful job completion.

• “VAT” means Value-Added Tax as defined in the Value-Added Tax Act No. 89 of 1991.

3. Payment Structure

3.1 Escrow Mechanism

3.1.1 All Client payments for services must be made in advance and will be held in a secure escrow account maintained by Konex’s authorised payment processor, in accordance with Section 65 of the CPA and relevant SARB regulations regarding trust accounts.

3.1.2 Funds will be released to Workers only upon:

• Confirmation by the Client of satisfactory job completion; or

• Absence of any dispute raised by the Client within forty-eight (48) hours of service completion, whichever occurs first.

3.1.3 Clients acknowledge that failure to confirm or dispute within the specified time shall constitute deemed acceptance of services rendered.

3.2 Service Fees

3.2.1 Konex charges a platform service fee which shall be calculated as a fixed percentage [Insert Percentage]% of the total payment amount for each Transaction.

3.2.2 The Service Fee is deducted automatically from the payment held in escrow prior to disbursement to the Worker.

3.2.3 Konex reserves the right to adjust the Service Fee percentage, provided that Users shall receive no less than thirty (30) calendar days’ prior written notice of such adjustment via email and/or platform notification.

3.3 Payment Methods

3.3.1 All payments must be made through authorised payment channels integrated into the Konex platform, including but not limited to debit cards, credit cards, EFT (Electronic Funds Transfer), and other SARB-approved methods.

3.3.2 Cash payments or any off-platform transactions are strictly prohibited. Konex shall bear no responsibility for any loss, fraud, or disputes arising from unauthorised payments outside the platform.

3.4 Currency and VAT

3.4.1 All Transactions are processed in South African Rand (ZAR).

3.4.2 Where applicable, VAT will be charged in accordance with the VAT Act and will be reflected in all invoices issued by Konex.

4. Chargebacks and Disputes

4.1 Fraud Prevention

4.1.1 Konex employs advanced fraud prevention measures to protect Clients, Workers, and the platform from fraudulent Transactions.

4.1.2 Any suspected fraudulent activity may result in temporary suspension of involved accounts pending investigation.

4.2 Chargebacks

4.2.1 Clients acknowledge and agree that initiating a chargeback through their bank or card issuer without first utilising Konex’s internal dispute resolution mechanism constitutes a breach of this Policy.

4.2.2 Konex reserves the right to contest any chargeback and provide the financial institution with evidence of the Transaction, including Client confirmation and service delivery records.

4.2.3 Unjustified chargebacks may result in account suspension, legal action, and recovery of fees, costs, and damages incurred by Konex.

5. Refunds

5.1 Eligibility

5.1.1 Refund requests will only be considered under the following circumstances:

• Cancellation of the job prior to acceptance by a Worker.

• Failure by the Worker to complete the job in accordance with agreed terms, subject to verification.

5.2 Refund Process

5.2.1 Refunds shall be processed within seven (7) business days of approval and will be credited to the original payment method.

6. Non-Circumvention

6.1 Clients and Workers are strictly prohibited from entering into agreements or making payments for services outside of the Konex platform for any jobs initiated through Konex.

6.2 Violation of this clause may result in:

• Immediate account termination;

• A penalty fee equal to 20% of the total value of the off-platform transaction; and

• Possible legal action for recovery of lost fees and damages.

7. Liability and Indemnification

7.1 Konex acts solely as a facilitator of payments and shall not be deemed a party to the service agreement between Clients and Workers.

7.2 Konex shall not be liable for any delays, errors, or losses resulting from third-party payment processors or banking institutions, save where caused by gross negligence or willful misconduct of Konex.

7.3 Users agree to indemnify, defend, and hold harmless Konex, its directors, employees, and agents from any claims, liabilities, costs, or damages arising out of their breach of this Policy.

8. Compliance with South African Law

8.1 This Policy is drafted in compliance with applicable South African legislation, including:

• Companies Act No. 71 of 2008

• Consumer Protection Act No. 68 of 2008

• Protection of Personal Information Act No. 4 of 2013

• Financial Intelligence Centre Act No. 38 of 2001

• Electronic Communications and Transactions Act No. 25 of 2002

8.2 In the event of any conflict between this Policy and mandatory statutory provisions, the latter shall prevail.

9. Amendments

Konex reserves the right to amend this Policy from time to time to ensure ongoing compliance with South African law and operational requirements. Notice of amendments will be communicated to Users no less than thirty (30) calendar days prior to their effective date.

10. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of South Africa, with venue in Cape Town, Western Cape.

Konex Worker Code of Conduct Policy

1. Introduction

Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) is committed to fostering a safe, respectful, and professional environment on its platform. This Worker Code of Conduct (“Code”) sets out the standards of behavior and responsibilities expected from all Workers using the Konex platform (“Worker”, “you”, “your”).

Compliance with this Code is mandatory. Violations may lead to account suspension, termination, or legal action. This Code complements Konex’s Terms of Service and is consistent with South African labour, health and safety, and consumer protection laws.

2. Professionalism and Integrity

2.1 Quality of Service

• Workers must perform all contracted services diligently, competently, and in accordance with any applicable professional or industry standards.

• Services must be delivered as agreed upon in the Service Agreement with the Client, including scope, timeline, and quality.

2.2 Honesty and Transparency

• Provide truthful, accurate information about your skills, experience, qualifications, and work history.

• Do not misrepresent or exaggerate credentials or capabilities.

2.3 Respectful Interaction

• Treat Clients and other Users with respect, courtesy, and professionalism at all times.

• Refrain from harassment, discrimination, abusive language, or offensive behavior.

3. Compliance with Laws and Regulations

3.1 Legal Work Status

• Ensure you have all necessary permits, licenses, and legal authorization to perform the services you offer on the Platform.

• Comply with all applicable South African labour laws, tax obligations, occupational health and safety standards, and other relevant regulations.

3.2 Health and Safety

• Adhere strictly to health and safety requirements at all Client workplaces.

• Use appropriate personal protective equipment (PPE) and follow safe work practices to prevent injury.

• Immediately report unsafe conditions or incidents to the Client and to Konex.

4. Confidentiality and Privacy

• Respect the confidentiality of Client information obtained during service delivery.

• Do not disclose or misuse Client’s proprietary or personal data.

• Comply with Konex’s Privacy Policy and POPIA regarding handling of personal information.

5. Prohibited Conduct

Workers must not:

• Engage in illegal activities or use the Platform to promote unlawful conduct.

• Accept jobs they are not qualified or legally permitted to perform.

• Solicit or accept payments outside the Konex payment system.

• Engage in fraud, theft, damage to property, or any form of dishonesty.

• Harass, discriminate against, or threaten any person.

• Use drugs or alcohol in a manner that impairs job performance or safety.

• Damage the reputation of Konex or Clients through misconduct.

6. Reporting Obligations

• Promptly report to Konex any violations of this Code, unethical conduct, unsafe conditions, or disputes with Clients.

• Cooperate in any investigations conducted by Konex.

7. Disciplinary Actions

Konex may take disciplinary measures against Workers who breach this Code, including but not limited to:

• Formal warnings or reprimands.

• Temporary suspension of Platform access.

• Permanent termination of account.

• Referral to law enforcement or regulatory authorities.

8. Worker Acknowledgment

By using the Konex platform, you acknowledge that you have read, understood, and agree to comply with this Code of Conduct. Failure to adhere may result in consequences as outlined above.

9. Contact and Support

For questions, reporting misconduct, or support, Workers can contact:

Konex Support Team

Email: support@konex.co.za

Phone: [Insert phone number]

Address: [Insert physical address]

Effective Date: [DD/MM/YYYY]

Konex Client Code of Conduct Policy

1. Introduction

This Client Code of Conduct (“Code”) outlines the standards of behaviour, responsibilities, and obligations for Clients who use the Konex platform (“Client”, “you”, “your”) to find and hire Workers. Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) requires all Clients to comply with this Code as a condition of access to and use of the Platform.

This Code is designed to promote fair, respectful, and lawful interactions, in line with South African laws including the Consumer Protection Act, Labour Relations Act, and the Protection of Personal Information Act (POPIA). Violations may result in sanctions including suspension or termination of access.

2. Fair and Lawful Use of the Platform

2.1 Truthful and Accurate Information

• Clients must provide truthful, accurate, and complete information when posting jobs, including the nature of the work, location, payment terms, and any requirements.

• Job postings must not be misleading, fraudulent, or designed to exploit Workers.

2.2 Compliance with Laws

• Clients must comply with all applicable South African laws, including labour laws, health and safety standards, tax obligations, and anti-discrimination legislation.

• Clients must ensure any work offered is legal and does not violate public policy or regulatory requirements.

3. Respectful and Professional Conduct

3.1 Respect and Non-Discrimination

• Treat Workers with respect, dignity, and fairness regardless of race, gender, ethnicity, religion, disability, age, or any protected characteristic.

• Avoid any form of harassment, bullying, or discriminatory behaviour.

3.2 Clear Communication

• Provide clear instructions, expectations, and feedback regarding job requirements and performance.

• Address disputes or complaints promptly and in good faith.

4. Payment and Fees

4.1 Timely and Full Payment

• Clients must pay Workers the agreed amount promptly via the Konex payment system.

• Under no circumstances should payments be made off-platform, as this violates the Terms of Service and may compromise safety and legal protections.

4.2 Fee Transparency

• Clients acknowledge and accept any platform fees or commissions charged by Konex as outlined in the Payment and Fees Policy.

• All fees and charges will be clearly disclosed prior to confirmation of job postings or transactions.

5. Health and Safety Responsibilities

• Clients are responsible for providing a safe and healthy work environment for Workers in accordance with the Occupational Health and Safety Act.

• Clients must inform Workers of any hazards and ensure necessary safety equipment or protocols are in place.

6. Prohibited Conduct

Clients must not:

• Post jobs that involve illegal, unethical, or unsafe activities.

• Misrepresent job requirements, payment terms, or working conditions.

• Harass, threaten, intimidate, or discriminate against Workers.

• Attempt to circumvent Konex’s platform, including soliciting Workers off-platform.

• Use the Platform for fraudulent or criminal purposes.

7. Reporting and Dispute Resolution

• Clients should report any suspected violations of this Code or disputes via [support@konex.co.za].

• Konex will investigate complaints impartially and may mediate disputes or take enforcement actions as appropriate.

8. Enforcement and Consequences

Violations of this Code may lead to:

• Warnings or formal notices.

• Temporary suspension or permanent termination of Client accounts.

• Referral to legal authorities for criminal or civil action.

• Forfeiture of funds or legal claims for damages.

9. Client Acknowledgment

By using the Konex platform, Clients confirm that they have read, understood, and agree to comply with this Client Code of Conduct Policy.

10. Contact Information

For questions, reports, or support:

Konex Support Team

Email: team@konexa.co.za

Phone: +27 78 777 6935

Effective Date: 22/08/2025

Konex Dispute Resolution Policy

1. Introduction

Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) is committed to ensuring fair and efficient resolution of disputes arising from the use of its platform. This Dispute Resolution Policy (“Policy”) outlines the procedures and principles guiding the handling of conflicts between Clients, Workers, and Konex to protect all parties’ rights and comply with South African law, including the Consumer Protection Act, Labour Relations Act, and relevant civil procedures.

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2. Scope

This Policy applies to all disputes relating to:

• Service agreements made through the Konex platform.

• Payment issues, including delays, disputes, or refunds.

• Alleged breaches of Konex policies or codes of conduct.

• Claims of fraud, misrepresentation, or misconduct.

• Any other conflict arising from the use of the Platform.

3. Guiding Principles

3.1 Good Faith and Fairness

Konex expects all parties to engage in dispute resolution in good faith, with a commitment to fairness, transparency, and respect.

3.2 Confidentiality

Dispute proceedings will be kept confidential to protect privacy and encourage open communication.

3.3 Timeliness

All disputes should be reported and addressed promptly to avoid escalation.

4. Reporting a Dispute

4.1 Initial Notification

Users must report disputes by contacting Konex support at:

Email: disputes@konexa.co.za

Include detailed information about the issue, relevant dates, involved parties, and any supporting evidence such as contracts, messages, or payment records.

4.2 Response Time

Konex will acknowledge receipt of the dispute within 2 business days and provide an initial response outlining next steps within 5 business days.

5. Dispute Resolution Process

5.1 Informal Resolution

Konex encourages parties to first attempt informal resolution through direct communication and negotiation. This may include facilitated dialogue via Konex support.

5.2 Mediation

If informal efforts fail, Konex may offer mediation services where a neutral third party helps the parties reach a voluntary agreement. Mediation is confidential and non-binding.

5.3 Arbitration

If mediation is unsuccessful or not suitable, parties may agree to binding arbitration. Arbitration is a formal process where an independent arbitrator issues a decision enforceable by law. Arbitration procedures will comply with the Arbitration Act 42 of 1965.

5.4 Legal Action

As a last resort, parties may pursue disputes through the South African courts. Konex may cooperate with legal authorities in cases involving fraud, criminal conduct, or serious violations.

6. Payment and Refund Disputes

• Payment disputes should be reported immediately.

• Konex will investigate claims of non-payment, overpayment, or fraud.

• Refunds, if warranted, will be processed according to the Payment and Fees Policy.

• Parties are prohibited from withholding services or payments unilaterally without following this dispute process.

7. Konex’s Role and Limitations

• Konex acts as a facilitator and platform provider but does not become a party to service contracts between Clients and Workers.

• Konex does not guarantee the outcome of disputes but commits to fair handling.

• Konex reserves the right to suspend or terminate accounts involved in repeated or serious disputes.

8. Record Keeping

Konex will maintain records of all disputes and resolutions for a minimum of five (5) years to comply with regulatory requirements and facilitate transparency.

9. Contact Information

For dispute-related inquiries or reports:

Konex Dispute Resolution Team

Email: disputes@konexa.co.za

Phone: +27 78 777 6935

Effective Date: 22/08/2025

Konex Privacy and Data Protection Policy

1. Introduction

Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy and Data Protection Policy (“Policy”) explains how we collect, use, store, and safeguard personal data of Users (“you”, “your”) who access or use the Konex platform (“Platform”).

We comply fully with South Africa’s Protection of Personal Information Act 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act, and other applicable privacy laws.

2. Personal Information We Collect

2.1 Information You Provide

• Registration details (name, contact info, ID number, etc.)

• Profile information including skills, qualifications, and work history

• Payment details such as bank account or card information

• Communication and correspondence through the Platform

• Any other information voluntarily submitted during use

2.2 Information Collected Automatically

• IP addresses, device information, and browser type

• Usage data such as login times, pages viewed, and actions performed

• Cookies and tracking technologies as described in our Cookie Policy

3. Purpose of Data Collection

We collect and process your personal information to:

• Provide and manage our Platform and services

• Facilitate transactions between Clients and Workers

• Verify identity and prevent fraud or illegal activity

• Communicate important information, updates, and support

• Improve user experience and platform functionality

• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on:

• Your consent where required

• The necessity to perform a contract with you

• Compliance with legal obligations

• Legitimate interests such as fraud prevention and platform security

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your personal data with trusted service providers for processing purposes (e.g., payment processors, IT services) under strict confidentiality agreements.

5.2 Legal and Regulatory Authorities

We may disclose personal information to comply with lawful requests, investigations, or court orders.

5.3 Other Users

Certain information (e.g., profile data, job postings) may be visible to other Users to facilitate matching and communication.

6. Data Security

We implement appropriate technical, organisational, and physical security measures to protect personal data from unauthorized access, loss, or damage. This includes encryption, secure servers, access controls, and regular audits.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Upon expiry of retention periods, data is securely deleted or anonymised.

8. Your Rights

You have the right to:

• Access your personal data held by Konex

• Request correction or deletion of inaccurate or unnecessary data

• Withdraw consent where processing is consent-based

• Object to certain processing activities

• Lodge complaints with the Information Regulator of South Africa

Requests can be made by contacting our Data Protection Officer at: dpo@konex.co.za

9. Cookies and Tracking

Our Platform uses cookies and tracking technologies to enhance functionality and user experience. Users may control cookie preferences via their browser settings.

10. International Data Transfers

If personal data is transferred outside South Africa, Konex ensures that adequate safeguards are in place to protect your data consistent with POPIA and international standards.

11. Changes to This Policy

We may update this Policy periodically. Significant changes will be communicated through the Platform or email, with an updated effective date. Continued use indicates acceptance of changes.

12. Contact Information

For privacy-related questions, requests, or complaints:

Data Protection Officer (DPO)

Konex Intellectual Property Policy

1. Introduction

Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) respects intellectual property (“IP”) rights and expects all Users of the Konex platform (“Platform”) — including Clients, Workers, and third parties — to do the same. This Intellectual Property Policy (“Policy”) outlines the rights and responsibilities regarding the creation, use, protection, and enforcement of intellectual property on the Platform, in compliance with South African IP laws including the Copyright Act, Patents Act, Trade Marks Act, and Designs Act.

2. Ownership of Intellectual Property

2.1 Konex IP

• All content, software, designs, trademarks, logos, graphics, and other materials provided by Konex on the Platform are owned or licensed by Konex.

• Users may not copy, modify, distribute, or use Konex IP for any commercial or unauthorized purposes without prior written consent.

2.2 User-Generated Content

• Users retain ownership of their own intellectual property rights in content they create and upload on the Platform (e.g., profiles, portfolios, job descriptions, work product).

• By uploading content, Users grant Konex a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, display, and promote the content for the purpose of operating and marketing the Platform.

3. Use of Intellectual Property

• Users must ensure that any content they upload or share does not infringe on third-party IP rights.

• Unauthorized use of third-party IP, including copyrighted materials, trademarks, or patented inventions, is prohibited.

• Users must not use the Konex Platform to engage in IP infringement, counterfeiting, or piracy.

4. Reporting Intellectual Property Infringement

4.1 Notification Procedure

• If you believe your IP rights have been infringed upon through the Platform, you should promptly notify Konex by providing:

• Identification of the IP claimed to be infringed

• Details of the infringing content or activity

• Proof of ownership or rights to the IP

• Your contact information

4.2 Response and Action

• Upon receipt of a valid infringement notice, Konex will:

• Review the claim expeditiously

• Remove or disable access to the infringing content if justified

• Notify the User responsible for the content of the claim

• Repeat infringers may have their accounts suspended or terminated.

5. User Representations and Warranties

By using the Platform, Users represent and warrant that:

• They own or have rights to the IP they upload or use.

• Their content does not violate any IP rights of others.

• They will indemnify and hold Konex harmless against any claims arising from IP infringement.

6. Trademarks and Branding

• The “Konex” name, logo, and branding elements are trademarks of Konex.

• Users may not use Konex trademarks without express written permission.

7. Enforcement

• Konex reserves the right to enforce this Policy by removing infringing content, suspending or terminating accounts, and cooperating with legal authorities if necessary.

• Konex disclaims liability for IP disputes between Users.

8. Contact Information

For IP infringement reports or questions:

Konex Intellectual Property Officer

Email: team@konexa.co.za

Phone: +27 78 777 6935

Konex Platform Security and User Safety Policy

1. Introduction

Konex (Pty) Ltd (“Konex”, “we”, “us”, or “our”) is dedicated to maintaining the security and safety of its platform (“Platform”) and its Users, which include Clients and Workers. This Platform Security and User Safety Policy (“Policy”) outlines the measures and responsibilities that govern the protection of Users’ data, accounts, and interactions, consistent with South African laws such as the Cybercrimes Act, POPIA, and general best practices for online safety.

2. User Account Security

2.1 User Responsibility

• Users are responsible for maintaining the confidentiality of their login credentials (username, password, and any two-factor authentication).

• Sharing of login information with unauthorized parties is strictly prohibited.

• Users must notify Konex immediately upon suspecting unauthorized access or security breaches.

2.2 Password Requirements

• Passwords must meet complexity standards (minimum length, use of uppercase, lowercase, numbers, and special characters).

• Users should change passwords regularly and avoid reuse of passwords across multiple sites.

3. Platform Security Measures

3.1 Technical Safeguards

• Konex employs encryption (SSL/TLS) for all data transmission to protect against interception.

• Regular security audits, penetration testing, and vulnerability assessments are conducted to identify and mitigate risks.

• Firewalls, intrusion detection systems, and anti-malware tools are implemented to protect platform infrastructure.

3.2 Access Controls

• Access to sensitive systems and data is limited to authorized personnel only, governed by role-based access controls.

• Logs of access and activity are maintained for auditing and incident investigation.

4. Protection Against Fraud and Abuse

• Konex uses automated and manual monitoring to detect fraudulent, suspicious, or abusive behaviour.

• Accounts involved in fraudulent activities, scams, or violations of platform rules may be suspended or terminated.

• Users are encouraged to report suspicious activities immediately via support@konex.co.za.

5. User Safety Guidelines

5.1 Personal Safety

• Users should exercise caution when arranging physical meetings or work engagements, choosing public or safe locations where possible.

• Konex does not endorse or guarantee safety in physical interactions and encourages Users to take personal precautions.

5.2 Prohibited Conduct

• Users must not engage in harassment, threats, violence, or any illegal activities on or off the platform related to Konex interactions.

• Use of the Platform to facilitate unlawful or unsafe activities is strictly prohibited.

6. Incident Response and Reporting

• Konex has established procedures for promptly responding to security incidents, breaches, or safety concerns.

• Users should report any security issues or safety incidents immediately to:

Email: team@konexa.co.za

Phone: +27 78 777 6935

• Konex will investigate incidents, notify affected parties, and take remedial actions in accordance with legal requirements.

7. Data Protection

• All personal data is protected as described in the Konex Privacy and Data Protection Policy, in compliance with POPIA.

• Konex ensures secure storage, transmission, and disposal of data to prevent unauthorized access.

8. User Education and Awareness

• Konex provides educational resources, tips, and alerts to Users about security best practices and emerging threats.

• Users are encouraged to stay informed and vigilant when using the Platform.

9. Enforcement and Sanctions

• Violations of this Policy may result in warnings, suspension, or permanent termination of accounts.

• Konex reserves the right to take legal action against Users who compromise platform security or endanger others.

10. Contact Information

For security or safety concerns:

Konex Security Team

Email: team@konexa.co.za

Phone: +27 78 777 6935

Address:

Effective Date: 22/08/2025